With the continuous evolution of technology, customers are seeking more efficient and cost-effective solutions to install and maintain their equipment on location. The role of third-party service providers in delivering high-quality field service is becoming increasingly important.
In the Service Intel podcast “ABB: The rise of third-party service teams,” Salvador Accardo, VP of Services at ABB discusses why opening up to third parties can be the best thing for your company.
At the end of the day, regardless of the size of your company, it is nearly impossible to specialize in everything, and customers are looking for flexible and customized solutions tailored to their own specific needs. Utilizing third parties allows companies to meet those goals while also reducing costs and refocusing on their core business activities. Many companies also benefit from new ideas and ways of working third parties demonstrate as they work alongside your teams.
Here at ServiceFlex, we have partnered with Fortune 500 companies over two decades to design field support solutions for each company’s specific requirements. We realize standard solutions do not work well when confronted with the complexities of each customer’s unique marketplace. Our leadership team invests the needed time up front to co-design a delivery model that meets your goals and works in your environment.
As an example, a national restaurant equipment OEM came to us looking for ways to rapidly accelerate a backlog of several thousand cooking oil system installs. Delayed installations were leading to missed revenue opportunities from new and used oil sales. They recognized the need for a partner who could help them expedite the backlog while also providing the flexibility to ramp down and return the effort back to their internal resources. RTI sought a nationwide partner capable of coordinating teams across multiple states simultaneously. They wanted to streamline project operations by working with a single, reliable partner instead of a disconnected group of multiple providers. Additionally, they required a partner with the agility to quickly adjust staffing allocations based on rapidly changing customer needs across geographic markets. We were able to quickly build a support model with service technicians in a dozen large Metro areas to provide the help needed.
As Salvador mentioned, it can be nerve racking when thinking about adopting third party services. We help using a deep bench of experienced project managers that will organize and execute your service projects. On top of that we have a proprietary suite of mobile technology tools that gives you near real time access to what is happening across all installation locations. This transparency and delivery performance has helped dozens of similar companies accomplish more than they could have alone.
We would value the opportunity to learn about your challenges and see if a third-party service model could be your answer as well.